Breakthrough: What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact Gelmi Thomas
Breakthrough: What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact Gelmi Thomas Managers, employees, and customers meet in the limited space of an aircraft. How the…
Specifikacia Breakthrough: What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact Gelmi Thomas
Breakthrough: What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact Gelmi Thomas
Managers, employees, and customers meet in the limited space of an aircraft. How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. They interact and encounter conflicts such as those found in other areas of the world of work.
So what can managers and employees learn from the setting on board? This calls for the highest level of personal and interpersonal competence-with all the consequences. Each chapter begins with exciting real-life stories that happened at a certain latitude and longitude and an altitude of thirty thousand feet.
The reader directly recognizes parallels to his or her life, tracks down problems faster in the future, and finds new solutions. If you want to increase your professional and personal