Customer Service Training 101: Quick and Easy Techniques That Get Great Results Evenson ReneePaperback
Customer Service Training 101: Quick and Easy Techniques That Get Great Results Evenson ReneePaperback If their interactions with you and your employees were the only things your customers knew about…
Specifikacia Customer Service Training 101: Quick and Easy Techniques That Get Great Results Evenson ReneePaperback
Customer Service Training 101: Quick and Easy Techniques That Get Great Results Evenson ReneePaperback
If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"?
The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions.