Customers the Day After Tomorrow Van Belleghem Steven
Customers the Day After Tomorrow Van Belleghem Steven -Based on research in more than 300 innovative companies, the visionary insights of bestselling author Steven Van Belleghem provide an answer on…
Specifikacia Customers the Day After Tomorrow Van Belleghem Steven
Customers the Day After Tomorrow Van Belleghem Steven
-Based on research in more than 300 innovative companies, the visionary insights of bestselling author Steven Van Belleghem provide an answer on how to be customer-oriented in a world of automatization and digitalization -With a chapter by expert Peter Hinssen Phase 3 of digitalization has started. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. A phase of artificial intelligence has revolutionized the buying behavior of customers: collecting information, the buying process and customer service have changed dramatically.
In a world of automatization the most important question remains: how can I be customer-oriented? But first of all this is a book about customers. "Steven is a much asked for keynote speaker for our events, always a highlight.
He has a unique and authentic style: with a combination of academic depth and well-built
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