Experience
Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience --- the Walt Disney… Celý popis ↓
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Experience
Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience --- the Walt Disney Company. Church in this book, to show you how to bring that same level of care and value to your own organization. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T.
model, the five principles -- Impression, Connection, Attitude, Response, and Exceptionals -- give you a solid framework upon which to raise the level of your customer experience. Based on the I. C.A.R.E. You will learn how to identify your customer service issues and what level of Experience you are currently offering.
You can then determine exactly what
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