Foundations of ITIL - Van Bon Jan
Foundations of ITIL - Van Bon Jan Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. This 2007 version has now been upgraded to reflect…
Specifikacia Foundations of ITIL - Van Bon Jan
Foundations of ITIL - Van Bon Jan
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. This 2007 version has now been upgraded to reflect ITIL V3. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail.
This means that it is easy for all readers to access and grasp the process
ITIL Jan van Bon
Jan van Leeuwen
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