Good Services - Lou Downe
Service design is a rapidly growing area of interest in design and business management. This book lays out the essential principles for building services that work well for users. There are a lot of books on how to get started, but this is the first book that describes what a goo… Celý popis ↓
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Good Services - Lou Downe
Service design is a rapidly growing area of interest in design and business management. This book lays out the essential principles for building services that work well for users. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one.
Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for
Parametre
- Výrobca
- BIS Publishers B.V.
- Autor
- Louise Downe
- Počet strán
- 192
- Rok vydania
- 2020
- Jazyk
- anglické
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