How to Have Your Cake and Eat it Too - Klaar J. Margus
How to Have Your Cake and Eat it Too - Klaar J. Margus The vast majority of managers surveyed consider customer experience as the most important battleground for competitive advantage. However,…
Specifikacia How to Have Your Cake and Eat it Too - Klaar J. Margus
How to Have Your Cake and Eat it Too - Klaar J. Margus
The vast majority of managers surveyed consider customer experience as the most important battleground for competitive advantage. However, discovering what people actually want and value is a universal process. The process of designing services is very specific to each individual business.
This process of discovery is the subject of this book.