Hug Your Haters - Jay Baer
Haters are not your problem... Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Ignoring them is. Critics (“haters”) can now express their displeasure faster and more publicly than ever. This book will help… Celý popis ↓
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Popis Hug Your Haters - Jay Baer
Hug Your Haters - Jay Baer
Haters are not your problem... Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Ignoring them is.
Critics (“haters”) can now express their displeasure faster and more publicly than ever. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to
Parametre
- Výrobca
- Penguin
- Autor
- Jay Baer
- Počet strán
- 240
- Rok vydania
- 2016
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