ITIL foundation handbook - Stationery Office, Claire Agutter
ITIL foundation handbook - Stationery Office, Claire Agutter Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their…
Specifikacia ITIL foundation handbook - Stationery Office, Claire Agutter
ITIL foundation handbook - Stationery Office, Claire Agutter
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
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