Lean Six Sigma for Service - Michael George
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U.S. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environmen… Celý popis ↓
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Lean Six Sigma for Service - Michael George
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U.S. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:Reduce service costs by 30 to 60 percent Improve service economy is now based on services rather than manufacturing.
Parametre
- Výrobca
- McGraw-Hill
- Autor
- Michael George
- Počet strán
- 300
- Rok vydania
- 2003
- Jazyk
- anglické
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