Mediation Skills and Strategies
Mediation Skills and Strategies Mediation is a process that can be used to resolve conflict in many different dispute contexts. Tony Whatling draws on his extensive experience in the field of…
Specifikacia Mediation Skills and Strategies
Mediation Skills and Strategies
Mediation is a process that can be used to resolve conflict in many different dispute contexts. Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work.
It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. This book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.
Mediation Skills and Strategies
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Mediation Handbook
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