Objective is Quality - Jaccard Michel - Ecole polytechnique f??d??rale de Lausanne - EPFL Ecole polytechnique federale de Lausanne - EPFL Ecole polytechnique federale de Lausanne - EPFL Ecole polyt

Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. This volume offers such people an unique entry into the universe of quality management, providing not only a cartography of quality standards and their modes of application with particular attention to the ISO standards but also a broader The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value.No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to con- front questions related to quality management in their day-to-day professional lives.