Practical Customer Success Management
Without a doubt customer success management is a hot topic right now. Businesses of all kinds realize that if they wish to keep a hold of their customers and win further business from them they must…
Specifikacia Practical Customer Success Management
Without a doubt customer success management is a hot topic right now. Businesses of all kinds realize that if they wish to keep a hold of their customers and win further business from them they must be able to help those customers to realize measurable value from using their products and services.Whilst there are several excellent books that are aimed at helping business owners and executive decision makers with developing a customer success strategy, there are far fewer options in the way of best practice guidance for the CSMs themselves and practical resources such as tools, templates and checklists to ensure consistency and quality of approach whilst increasing productivity and efficiency are even harder to find.Practical Customer Success Management: A best practice framework for managers and professionals provides a simple-to-follow best practice
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