Problem Management Hall Michael G.
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to a… Celý popis ↓
Porovnanie cien Problem Management Hall Michael G.
Popis Problem Management Hall Michael G.
Problem Management Hall Michael G.
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses. Based on the author's extensive experience and backed up by suggestions and ideas from other practitioners, this book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function, from proposition and justification of the function to different ways of organising it.
Regardless of the maturity of your problem management process, this book will improve it. 'Michael covers problem management from soup to nuts. A must read ' Joseph Gallagher, Problem management thought leader -- 'This is essential reading for anyone who
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- Výrobca
- BCS Learning & Development Lim
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