Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery Osborne Stephen P.
Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery Osborne Stephen P. This book is based upon and extends the theoretical and…
Specifikacia Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery Osborne Stephen P.
Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery Osborne Stephen P.
This book is based upon and extends the theoretical and empirical work of the author over the last decade. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research.Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery.
It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. This situates public service delivery