What to Ask Olson Andrea Belk
What to Ask Olson Andrea Belk Does capturing customer feedback feel like a pointless exercise?No matter the number of surveys, interviews, or studies conducted, we regularly fail to uncover those…
Specifikacia What to Ask Olson Andrea Belk
What to Ask Olson Andrea Belk
Does capturing customer feedback feel like a pointless exercise?No matter the number of surveys, interviews, or studies conducted, we regularly fail to uncover those gems needed to make our organization stand out. These reveal the WHY behind the WHAT, eliminating the ambiguity of open-ended customer feedback--and this requires a different approach.In What to Ask, author Andrea Belk Olson, CEO of applied behavioral science consulting firm Pragmadik, and head of the University of Iowa JPEC startup incubator, delivers a unique, cognitive method for discovering hidden It's no surprise given that "expert" guidance states the obvious, like "Ask open-ended questions," "Identify patterns," or "Extract insights." What's needed is a way to discover what we're missing.Traditional customer feedback methods ignore two essential sources of insight: context and behavior.
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