Employees First Customer Second - V. Nayar
MORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire.One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vinee… Celý popis ↓
Porovnanie cien Employees First Customer Second - V. Nayar
Popis Employees First Customer Second - V. Nayar
Employees First Customer Second - V. Nayar
MORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire.One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet Nayar--HCLT's celebrated CEO--recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.Chapter by chapter, Nayar recounts the
Parametre
- Výrobca
- Harvard Business Review Press
- Autor
- Vineet Nayar
- Jazyk
- anglické
- Žáner
- naučné
- Nakladateľstvo
- McGraw-Hill
- Počet strán
- 224
- Rok vydania
- 2010
Podobné produkty
Employees First Customer Second - V. Nayar
Second First Impressions
Employees
First and Second Corinthians
First and Second Samuel Peterson
First, Second, and Third John
Second First Impressions - Sally Thorne
First and Second Samuel Brueggemann Walter
First and Second Thessalonians Eubank Nathan
First and Second Italian Wars 1494-1504
Growing Great Employees
