Customer Centricity
In 2012, the Chinese company Huawei Technologies overtook Ericsson to become the world's largest telecommunications equipment manufacturer, firmly establishing itself on the world business map. This book provides a deep and clear understanding of Huawei's management phi… Celý popis ↓
Porovnanie cien Customer Centricity
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Customer Centricity
In 2012, the Chinese company Huawei Technologies overtook Ericsson to become the world's largest telecommunications equipment manufacturer, firmly establishing itself on the world business map. This book provides a deep and clear understanding of Huawei's management philosophy and strategy. Today, it has more than 180,000 employees worldwide and achieved record profits in 2014 of $7.3 billion.
The author also examines Huawei's strategy for long-term growth, and especially the principles related to organizational design and operations, the constant improvement of end-to-end procedures, and the management of change. Central to this is the company's orientation towards customers - that customer satisfaction is the base criterion for measuring Huawei's work. In short, the book reveals how to manage and grow a world-class high-tech
Parametre
- Výrobca
- Shah, Manthan
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