Excellence Wins - A No-Nonsense Guide to Becoming the Best in a World of Compromise Schulze HorstPevná vazba
Excellence Wins - A No-Nonsense Guide to Becoming the Best in a World of Compromise Schulze HorstPevná vazba Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a…
Specifikacia Excellence Wins - A No-Nonsense Guide to Becoming the Best in a World of Compromise Schulze HorstPevná vazba
Excellence Wins - A No-Nonsense Guide to Becoming the Best in a World of Compromise Schulze HorstPevná vazba
Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself."Dan Cathy, chairman and CEO, Chick-fil-A: "Horst Schulze's influence on my family and our business is undeniable. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the core ideal of sheer unadulterated excellence.
His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. His approach to customer service revolutionized the hotel industry and set a high bar for all of us.
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