Recognizing Public Value Moore Mark H.
Recognizing Public Value Moore Mark H. Mark H. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Moore's now classic…
Specifikacia Recognizing Public Value Moore Mark H.
Recognizing Public Value Moore Mark H.
Mark H. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Moore's now classic Creating Public Value offered advice to public managers about how to create public value.
Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations.
These include the achievement of
Creating Public Value
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Beyond Harvard McCormack Mark H.