World's Best Bank: A Strategic Guide to Digital Transformation Speculand Robin
World's Best Bank is a strategic guide to leveraging digitalization and creating better experiences for your customers.This book tells how DBS Bank transformed from a traditional bank to the world's…
Specifikacia World's Best Bank: A Strategic Guide to Digital Transformation Speculand Robin
World's Best Bank is a strategic guide to leveraging digitalization and creating better experiences for your customers.This book tells how DBS Bank transformed from a traditional bank to the world's best bank by making banking invisible with technology. In this inspirational journey, you will discover hard-won insights, proven practices, provocative questions and relevant anecdotes you can apply on your digitization journey.World's Best Bank describes how, under the stewardship of CEO Piyush Gupta, DBS adopted three strategic waves over 11 years. This journey reveals how the bank leveraged new technologies, become customer-obsessed and transformed its company culture.This book initially describes the Asia Wave that laid the groundwork for the Digital Wave, the central core of this strategic guide. You will